Our Services
Efficient service to meet all your roll needs
- Professional consulting services.
- Product information support.
- Customized service.
- Quick response.
- Installation guide
- Technical support
- Regular visits
- Warranty and maintenance
Professional consulting service： Provide professional roll selection suggestions to help customers choose the right material and model according to production needs. Provide free technical support to answer customers’ questions about roll performance, material, and service life.
Product information support： Provide detailed product specifications, technical documents, and application cases to help customers understand the product.
Customized service： Design and produce customized rolls according to the customer’s needs to meet special working conditions and production requirements.
Provide production line optimization solutions to improve rolling efficiency and product quality.
Quick response: The dedicated sales team responds promptly to customers’ inquiries and provides solutions within 24 hours.
Installation Instructions: Provide detailed installation manuals or remote guidance to ensure a smooth installation of the rollers. If necessary, professional technicians can be dispatched to the site to assist in installation and commissioning.
Technical Support: Provide free training to help customers master the maintenance and care skills of the rollers. 24-hour online support to promptly solve problems that arise during use.
Regular Return Visits: Regular return visits to customers to understand the use of the rollers and provide optimization suggestions. Respond promptly to and provide solutions for customer feedback.
Warranty and Maintenance: Provide long-term warranty services to ensure the interests of customers. During the warranty period, provide free repair services caused by product quality problems. Provide reasonable repair and maintenance plans and spare parts support to extend the service life of the rollers.
Maintenance and installation process
CYKC GROUP
CYKC GROUP occupies an important position in China’s steel and metallurgical industry. We can provide customized product services according to customers’ unique needs for rolling mill rolls, provide high-quality logistics services, and take corresponding safety measures to prevent rolling mill rolls from being damaged or lost during transportation. We have cooperated with many customers in rolling mill rolls and other steel and metallurgical industries. Rest assured that if you have any questions about rolling mill rolls and CNC machine tools, please contact us.
You ask, we answer
Yes, our main focus is on making customized products. We develop and produce rolls and rings based on the drawings provided by customers.
When quoting, we will confirm with you the transaction method, FOB, CIF, CNF or other options.
Our products are mainly exported to more than ten countries, including the United States, Russia, Japan, Spain, Italy, Malaysia, the Philippines, and South Korea.